Some of the Projects we are working on are
Conversations with clients
This is a client feedback project for a Top 100 law firm. It will allow the firm not just to understand and gain insights into the individual client's relationship with the firm, but to identify whether any changes are necessary in the way the firm works, to improve the overall client experience.
George Wilkinson Consultancy is involved in each step in the process, from both internal and external research, including discussions with the client partner, through to a detailed report for the firm following a structured interview with the client.
Partners in Transition
Law firms and their partners are rarely as honest with each other as they need to be when it comes to discussing retirement. Worse, in a recent survey by a leading Accountancy practice, "some three-quarters of firms surveyed say that they still lack a formal approach to partner retirement, in spite of the significant impact this can have on a firm." (Smith & Williamson's The 20th Annual Law Firm Survey 2014/15). To which we would add, the significant impact this can have on the partner.
This is a joint project with a law firm management consultancy and a wealth manager to identify the issues and concerns that lawyers have about life after law, and the ways to overcome the reluctance they and their firms have to begin those necessary conversations about their future.
Mental health and Wellbeing in law firms
In the hyper-competitive profession of law, mental health and wellbeing are serious issues - both for individual lawyers and the law firms in which they work. For the individual, failing to address these issues goes well beyond an inappropriate work / life balance and may involve anything from a loss of judgment and effectiveness to far reaching psychological harm. For law firms, as businesses and employers, there are significant financial and management implications.
This project is looking at therapeutic mental health provision for the legal profession within the M25, and in particular whether there is a gap between programmes, whether organisational or in law firms, to raise mental health and wellbeing awareness, and lawyers suffering catastrophic mental health collapse. And what is being or may be done to plug that gap.