I remain puzzled as to why some people who should know better don't seem to get how client relationship works.
I was recently told about a senior partner in a law firm, who was asked if he was free to meet a new client - a client whom the firm in question had been assiduously courting over a long period. The client had eventually been landed, and work was starting to flow. The partner had not been involved in the process but his department had been.
The partner's response was, "Do I have to? Now we've got the client, and the work, is it really necessary?"
You may be thinking that I have made this story up. Sadly not.
I wonder how long that client will stay.
